Our previews are encoded in Flash and so they require that you have a Flash player installed in order to view them.  When viewing a product page for the first time wait for the page to load completely before you click on a preview.  If you see a window pop up asking you to install flash click on the install button.  Clicking on a preview will open the preview window but it will be blank (white) if you don't have flash installed.

We decided to use Flash to encode our videos so that we could deliver higher resolution previews that load much faster than the lower resolution mpeg previews we used before.

Also if you click on a preview before the window loads completely the preview window will open at the bottom of the page and will not display the preview.  In this case, wait for the page to finish loading and click on the preview again.

Make sure you have a DVD.  The majority of  our products are on CDs or data DVDs, designed to play in your computer not on a DVD player.  

Our Sermon Illustrators, Devotional Discoveries and Countdowns #4 are available on DVD.  If you are having problems with one of these, please give us a call.  Note that Countdowns #4 comes packaged with both a regular DVD and a data DVD. 

To use any of our products in your worship software or PowerPoint, insert the CD, data DVD, or Sermon Illustrator DVD into your computer’s DVD/CD drive and copy the MPEG1 folder onto your hard drive (Quicktime folder if you’re using Sunday Plus).

All of our video products are available as MPEG1 files (Stills are JPEG).  When you download a video file, you always get the MPEG1 version.  Our Worship Backgrounds also come on CD, with the MPEG1 files and JPEG files included, as well as either the MPEG2 or Quicktime and WMV files.    Our Devotional Discoveries can be purchased either on DVD or on CD (MPEG1 files).  Our Sermon Illustrations are on DVD, with the MPEG1 files included.

We are beginning to duplicate some of our products on data DVDs rather than CDs, as DVDs provide more space so we can include the Quicktime and WMV files in addition to the MPEG1 files.   Countdowns 4, Long Plays 3, Visual Christmas 2, and Autumn Scenes are on data DVDs.  Countdowns 4 also includes a standard DVD for play in a DVD player. The other countdowns and long plays are on CDs.  To use any of our products in your worship software or PowerPoint, insert the data DVD or CD into your computer’s DVD/CD drive and copy the MPEG1 or Quicktime folder onto your hard drive All the presentation software packages can use MPEG1 files, and, depending on your computer may be able to use the MPEG2 files.  If using SundayPlus, we recommend using the Quicktime files when available.

If you order the CD/DVD, the download version will be available to you in your customer center (click on Download Center) for 3 days.  So, feel free to download and use what you need right away!

This doesn't apply to items such as our package deals that don't have a downloadable option, so if you need a specific scene from a package deal order, call or e-mail us.

First of all, make sure you have access to a high speed internet connection to download video files, as most files are too large to transfer on a dial-up connection.  Also, the files are zip files, so if you don't have Windows XP as your operating system make sure you have the latest version of WinZip loaded on your computer (available at WinZip.com), or a comparable program. If you do have Windows XP as your operating system, it has built in features that allow you to unzip files.  When you order a download from WorshipFilms.com, you will get a receipt page with a blue download button by the product name.  Follow these steps to download:

Windows XP

1. Click the blue download button on your receipt page or in your download center (if receiving a link in an e-mail, click on the link or copy it to your browser.)
2. Choose SAVE on the File Download Screen (watch to see where it is saving the file to on your computer)
3. When the download is complete, choose OPEN on the File Download Screen.
4. In the left column click on extract all files.  This will open the Extraction Wizard. 
5. Click Next.
6. Specify where you want your file to go, then click next and finish.

Other Operating System

1. Click the blue download button on your receipt page or in your download center (or if receiving a link in an e-mail, click on the link or copy it to your browser.)
2. Choose SAVE on the File Download Screen (watch to see where it is saving the file to on your computer)
3. When the download is complete, choose OPEN on the File Download Screen.
4. This should take you to WinZip.  Choose EXTRACT.
5. Specify where you want the file to go, then Click EXTRACT.
6. Your video will then be saved to the folder you specify and ready to use.  It can be burned to a CD if you want a back up copy or need to take it to another computer at your church.

Immediately, if you want to download.  Even if you ordered the CD/DVD version of a collection, the downloadable version of your collection will be available in your download center for a week after you order (doesn't apply to package deals -- e-mail or call to request a specific download if needed). 

We have two shipping options:  $5.50 for first-class mail or $17.00 for overnight delivery.   We always try to fill an order the same day we get it and we are located in North Carolina, so with our flat delivery fee of $5.50  allow a week for coast to coast deliveries and 2 or 3 days if you are in the Southeast.  Out-of-country orders are shipped Global Priority for $14.00 ($24 for more than 2 items) and the time varies greatly depending on location and custom issues.  We have found it takes at least 7 days to Canada or the UK, and there may be custom charges.  International mail can get delayed in customs, so please allow at least two weeks for a package to arrive.

To shop at Worshipfilms.com you need to have cookies enabled.

Cookies are tiny text files that are stored on your computer when you visit certain web pages. Worshipfilms.com uses cookies to keep track of what you have in your cart and to remember you when you return to our site. Cookies cannot harm your computer and do not contain any personal or private information.

Below are instructions on how to enable cookies in your browser.
(If you do not know your browser version, select Help -> About... from your tool bar)

Microsoft Internet Explorer 6

     On a PC: (no Mac Version)

• Select Tools -> Internet Options and click on the 'Privacy' tab.

• The default selection, 'Medium', supports cookies, but you can click on the 'Advanced' button to check.

• Click to select 'Override automatic cookie handling' and 'Always allow session cookies'

Mozilla Firefox 1.0

     All Operating Systems:

• Click on 'Tools' on the menu bar and select 'Options'.

• In the 'Options' window select the “Privacy” Icon on the left.

• Click on the + sign next to 'Cookies' to expand that option.

• Select 'Allow Sites to Set Cookies'.

Microsoft Internet Explorer 5.0

     On a PC:

• Select Tools -> Internet Options and click on the 'Security' tab.

• The default selection, 'Medium', supports cookies, but you can click on the 'Custom Level' button to check. Scroll down until you see the word 'Cookies' and verify that the radio button next to 'Enable' is selected in both options.

     On a Mac:

• Select Edit -> Preferences.

• Scroll down until you see 'Cookies' under Receiving Files. Make sure that 'Never Ask' is selected.

Microsoft Internet Explorer 4.0 (and 4.5 Macintosh)

     On a PC:

• Select View -> Internet Options and click on the 'Advanced' tab.

• Scroll down until you see the word 'Cookies' and verify that the circle next to 'Always accept cookies' is selected.

     On a Macintosh:

• Select Edit -> Preferences.

• Scroll down until you see 'Cookies' under Receiving Files. Make sure that 'Never Ask' is selected.

Microsoft Internet Explorer 3.0

     All Operating Systems:

• Choose View -> Options and click on the 'Advanced' tab.

• Make sure that 'Warn before accepting a cookie' is unchecked.

Netscape Communicator 4.0

     All Operating Systems:

• Choose Edit -> Preferences and click on the 'Advanced' option.

• Select the radio button next to 'Accept all cookies' and click 'OK'.

Netscape Navigator 3.0

     All Operating Systems:

• Open 'Network Preferences' under Options.

• Click on the 'Protocols' tab and ensure that the box next to 'Accepting A Cookie' is unchecked.

All other browsers

Please consult your documentation or online help files.

The Keyword Search box at the top of each page is our general search function.  If you are looking for a Sermon Illustrator for Mother's Day, for example, you could search using a key word such as 'mother,' 'parenting,' or 'Mother's Day.'  If you are looking for a background with crosses in it, search using the word 'cross,'  etc.

We also have a Search by Song feature.  This box is found at the bottom right of the Home page or nearer the top on the Backgrounds and Long Plays pages.  This search function is to look for a specific song and find recommended backgrounds for that song.  For example, if you are looking for a background for 'Heart of Worship' by Matt Redman, you could type in 'heart of worship,' 'heart,'  or 'Redman.'